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FAQ
Here you will find answers to the most frequently asked questions about orders, quotations, deliveries, payment methods, the MyMISUMI customer portal and much more.
You can view all entries on a particular topic by clicking on a category
Where can I find the ROHS and REACH declaration of conformity?
You can download the ROHS and REACH declaration of conformity directly from the MyMISUMI customer portal:
- Log in to MyMISUMI-profile
- In the menu on the left side you will find the category 'Document Hub'
- Click on 'ROHS and REACH Regulations' to download the document as PDF file.
Where can I find the ISO certificates?
You can download ISO certificates directly from the MyMISUMI customer portal:
- Log in to MyMISUMI-profile
- In the menu on the left side you will find the category 'Document Hub'
- Click on the relevant ISO certificate name to download the document as PDF.
How can I get a long-term delivery declaration? (LDD)?
Long-term supplier's declarations are issued for goods without preferential originating status. For this purpose, MISUMI uses its own form, which complies with the Implementing Regulation 2015/2447 (UZK-IA). The validity is limited to 24 months. MISUMI has no legal obligation to issue a supplier's declaration according to 2015/2447 (UZKIA), for more information please see our General Terms and Conditions. If you have any questions, please email us at: trade.compliance@misumi-europe.com.
What is meviy?
meviy is MISUMI's own on-demand manufacturing service for customised CNC milled parts, sheet metal parts and CNC turned parts. You can log in to the meviy website with your MISUMI user account and configure products there using your own 3D CAD files. Please be aware that you can also use the meviy design software as a MISUMI CAD user, but a MISUMI corporate account is necessary to order the created components.
How can I convert my quotation into an order?
You can convert your quotation into an order online as follows:
- Log in to the MyMISUMI profile
- Go to your quotation overview
- Select the quotation you want to convert
- Click the Convert to Order button
Now you can finalize your order.
Are the prices shown as net or gross?
The prices in the MISUMI online shop are shown as net prices, excluding VAT. If 19% VAT is due on your order, this will be shown in the last step of the online order and on the order confirmation.
If you order from outside Germany, but within the EU and provide us with a valid VAT ID during registration or before ordering, the order will be free of tax. If the VAT ID is no longer valid when an order is placed, the invoice will be issued with 19% VAT applied. To avoid any problems, please notify us of any changes to the VAT ID on time via our Help Center
Is there a minimum order quantity or minimum order value?
There is no minimum order quantity or minimum order value for MISUMI products. In rare cases, there may be items from suppliers sold by MISUMI that have a minimum order quantity.
Details for items sold with a minimum order quantity will be provided on the product page. If your order quantity is lower than the minimum order quantity, you will be notified during the order process.